Frequently Asked Questions

* Accidental Orders: Please contact us within 1 hour of purchase for cancellation and a full refund

* Requests for size or color changes must be made within 1 hour of ordering

* After an hour, we can’t guarantee that changes can be applied as production may have already started

* Once production has started, cancellations or changes are no longer possible

Use our contact page to ask us about:

*Bulk orders

*Customizations

*Questions or Concerns

Processing and shipping can take longer during holiday seasons

 

* Processing takes 1-3 days

* Shipping takes 2-5 business days (after processing time).

* Tracking number will be provided

* We will ship the items to your provided address (if you want to change your address for any reason, please contact us prior to ordering)

* Once your order is shipped, any delivery delays or issues are the shipping carrier’s responsibility (we will assist you where possible in resolving these issues)

You are welcome to leave feedback about our items at Amazon or other retailers where our items are available.

We would love it if you choose to comment about our shop and recommend any of our items on your social media.

We take pride in the quality of our products and want you to love your purchase.

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* If your item arrived damaged, defective, or in the wrong color or style, we will gladly offer a replacement or full refund

* Please contact us within 30 days of delivery with a brief description and photos, and we’ll resolve the issue promptly

* All items are made-to-order so we can only accept returns or exchanges if it arrives damaged or defective